Return Policy, Store Guidelines & FAQs | OCs Treasure World
Store Policy – OC’s Treasure World
At OC’s Treasure World, we specialize in offering a unique collection of vintage, estate, handmade and one-of-a-kind treasures. Our mission is 100% customer satisfaction, and we carefully select each item to ensure it finds a cherished home.
Item Condition
All items are preloved unless explicitly marked as new. We thoroughly inspect and clean every piece to meet high-quality standards. Mechanical and battery-operated items are tested when applicable, except where noted in the product details.
Handmade & Vintage Disclosure
Our vintage and artisan-crafted products may show natural signs of age or minor imperfections, which add to their character and authenticity. Please review photos and descriptions closely before purchasing to make an informed choice.
Shipping & Packaging
We package orders securely to protect your purchase during transit. If your item arrives damaged, please contact us within 3 days of delivery so we can promptly assist you in resolving the issue.
Returns & Exchanges
Due to the unique nature of our inventory—including rare, vintage, and handmade pieces—all sales are final. If you have any questions before buying, feel free to reach out for additional information or photos to ensure confidence in your purchase.
Customer Support
We’re committed to providing excellent service. For any questions or concerns about your order, please contact us anytime. Your satisfaction and trust are our top priorities.
Thank you for choosing OC’s Treasure World — where timeless treasures and exceptional service meet.
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Thank you for choosing OC’s Treasure World!
Frequently Asked Questions (FAQ) –
OC’s Treasure World
Q: Are your items new or pre-owned?
A: Most of our curated collection features preloved vintage, estate, and handmade jewelry and collectibles. Unless specifically noted as new, each item carries its own unique history and character.
Q: How do you guarantee the quality of your products?
A: Every item undergoes thorough inspection and cleaning. Mechanical and battery-operated pieces are tested when applicable, with any exceptions clearly detailed in the product description to ensure transparency.
Q: What should I know about vintage and handmade items?
A: Vintage and artisan-crafted pieces may display natural signs of age or minor imperfections, which enhance their authenticity and charm. Please carefully review all photos and descriptions before purchasing.
Q: How are orders packaged and shipped?
A: We securely package all orders to protect your treasures during transit. If your item arrives damaged, please contact us within 3 days so we can promptly assist with a resolution.
Q: What is your return and exchange policy?
A: Due to the rare and one-of-a-kind nature of our inventory, all sales are final. We encourage customers to reach out with any questions before purchase to ensure complete satisfaction.
Q: How can I get in touch with customer support?
A: Our friendly customer support team is available to assist you with any questions or concerns. You can also email info@octreasureworld.com anytime—we’re committed to your satisfaction and will respond quickly.